| Site Access & Content |
| Can I customize my web site? |
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| Yes you can. Every website and hosting plan SiteAuthor offers has both customizable and non-customizable content. For a full list of customizable options please visit our package comparison page. |
| How do I access my website to make changes, update listings, etc? |
| You have full control over many aspects of your website through our secure SiteAuthor Control Panel. You have access to the Control Panel using the username and password you created during the signup process. Use the .Member Login. area to the left to log in. |
| Can I edit my web site? |
| Yes, you can edit your site, including template choice, listings, address information, etc. by using the Control Panel. You have access to the Control Panel using the username and password you created during the signup process. Use the "Member Login" area to the left to log in. |
| How many pages do I get with my site? |
| The amount of pages on your website will depend on your selection of hosting plans. SiteAuthor Standard comes with four pages, while SiteAuthor Professional comes with eight. |
| I've lost my user name and password. What should I do? |
| You can click here, answer a few security questions, and we will email you your username and password. |
| Site Hosting & Reliability |
| How reliable are your web sites? |
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| All SiteAuthor websites are hosted on a highly secure and reliable network provided by Rackspace. SiteAuthor has designed our system infrastructure to be highly scalable and redundent to ensure that every customer's website is up and running at all times. For more information on Rackspace you can visit them here. |
| What happens if the web site does not work? |
| At SiteAuthor we are committed to providing the very best service for our customers, if for any reason you are unsatisfied with our service you can cancel your membership at any time. Please view our refund policy for complete details. |
| Can I buy your web site and host it with my current ISP? |
| No. Unfortunately due to the technology behind each SiteAuthor website we cannot allow outside hosting of any SiteAuthor websites. |
